Customs & Import Duties

International orders may be subject to customs duties, VAT, or import fees in accordance with the regulations of the destination country. These charges are assessed and collected by the local customs authorities, and payment is the responsibility of the recipient.

Bonheur has no influence over these fees and is unable to calculate the exact amount in advance. All applicable duties and taxes must be settled by the customer for the parcel to be released by customs and delivered.

How the Process Works

Your order is dispatched from our atelier in Istanbul via our trusted courier partners.
Upon arrival in the destination country, the parcel is reviewed by local customs.
If duties or taxes apply, the courier will contact you directly with payment instructions.
Once payment is completed, your delivery will be scheduled.

Estimated Duty Rates

The figures below are indicative only and vary by country. Final amounts are always determined by the customs authority of the destination country.

European Union: approximately 20–25% (VAT plus potential customs duty)
United Kingdom: approximately 20% VAT plus duty depending on order value
United States: orders under USD 800 are generally exempt; duties may apply above this threshold
Other countries: please review your local customs policy prior to ordering

Average Delivery Time

International shipments are typically delivered within 5–10 business days, including customs clearance. Delivery times may be extended during peak seasons or periods of customs congestion.

Domestic Orders within Turkey

Orders shipped within Turkey are dispatched from our Istanbul warehouse and are not subject to any customs or import fees.

Thank you for your understanding. For any questions, please reach us at info@bonheur.com.tr.

CUSTOMS & IMPORT DUTIES