With a soft brush, gently rub the local area of dirt or the entire product. Rinse with plenty of water. Dry in a cool and dry place.
For stains, use soap on the local area and rinse with plenty of water.
Clean dirt such as sand and dust with the help of a dry brush or cloth.
Do not dry clean Do not wash in the washing machine Do not use drying machine Do not use hot water Do not expose to intense sunlight Do gentle ironing Store the product without folding, dropping, hanging or laying flat
Large B+B Bag: Depth 15 cm / Handle Height 45 cm / Strap Width 45 cm
Midi B+B Bag: Depth 15 cm / Handle Height 35 cm / Strap Width 35 cm
Mini B+B Bag: Depth 15 cm / Handle Height 22 cm / Strap Width 30 cm
Unfortunately, we are unable to offer exchanges on our products. We recommend creating a new order with your preferred item and return your original order in the meantime.
If you have any further questions, please contact us via email@example.com
All Bonheur products have a 1- year warranty guarantee. If the product is within it’s guarantee period and a repair is possible, the restoration will be carried out free of charge. If you find an issue with your product within the guarantee period, please contact our customer care team via firstname.lastname@example.org who will be able to advise you.
All international orders are shipped DDU (Delivery Duties Unpaid) and may be subject to import duties or country tax. The delivery carrier will contact the customer directly and the recipient must bear any additional charges for customs clearance.
If you wish to amend your purchase, please contact our customer care team.
Once your order is shipped, you will receive a dispatch confirmation email from our customer care team containing a tracking link.
Yes, it is possible to have your order delivered to a different address from your billing. Please provide the shipping and billing address information at checkout.
Unfortunately, shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Shipping rates vary depending on the delivery location.
Once your order is placed, we aim to dispatch on the following business day via DHL.
We apologize that you received a damaged item. Please send a photo of the damaged product to email@example.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 14 day return window cannot be returned or refunded.
RETURNS & REFUNDS
You have 14 days from the shipping date of your order to return your purchase from bonheurbag.com. The item(s) must be returned in its original condition and with its original invoices.
The invoice date must not exceed 14 business days. The product must be unused, in its original condition and with its original packaging.
All attached product labels and logos (if any) must be intact and not be removed. Damaged products will not be accepted for return or refund.
Firstly, check your order does not exceed our 14 day returns policy. If your order is eligible for return, simply re-package your item following our return requirements. Once complete, please contact our customer care team via firstname.lastname@example.org to start the returns process.
Once we have received your returned item, it can take up to 3-5 days to process your refund based on your bank. You will receive an email confirmation of this once it has been completed. The refund will be made via the same payment method used to make the purchase. After we receive and process your return, it may take up to 14 working days for your refund to display on your payment card statement. If your refund has not been credited to your account, please contact your bank.
We accept the following methods of payment for purchases made via bonheurbag.com:
Unfortunately, we do not accept cash on delivery for orders purchased online at bonheurbag.com.
Delivery charges and return costs are non-refundable.
We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, based on custom duties, the return cost may vary from Turkey to abroad.